The study of “human factors” in the fire service originated in the wildland fire community. In 1994 the USFS lost 14 of their best on a mountain side in Colorado. The investigation yielded a number of surprising and not so surprising results (unfortunately fire tragedies seem to repeat themselves). Most of the issues revolved around the decisions, human errors, and the ineffective interpersonal communication made that day.
The most popular human factors encountered in the fire service are decision making, human error, and interpersonal communication. I find it interesting that these subjects for the longest time were presented only to our upper management (Division, Assistant, and Department Chiefs) as if they were the only ones faced with needing this knowledge. Eventually this information was shared with the middle management (Company Officers and Battalion Chiefs) as they really do live this knowledge in our most hazardous environments.
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With decades of experience in training firefighters, Quinn MacLeod is the president and lead instructor of Integrated Fire Solutions.